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Dear Valued Guest, Thank you for your detailed and thoughtful review. We are pleased to hear that you enjoyed your stay with us and appreciated our hotel’s unique location, the green surroundings, and the proximity to the city center. It’s great to know that the facilities, including the pool, playground, and beach access, met your expectations, especially for families. We also appreciate your feedback regarding room amenities, dining, and service. We are continuously striving to improve our guests’ experience, and your insights regarding the room maintenance, dining options, and the noise levels will be carefully reviewed by our team. We’re glad you enjoyed the excursions and local attractions, and we will certainly look into enhancing the overall experience, including the exchange rate information and the availability of items like teaspoons and knives in the rooms. Thank you again for your recommendation, and we hope to welcome you back in the future. Best regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for taking the time to provide us with your valuable feedback. We are pleased to know that your overall experience was enjoyable and that you rated us highly. We greatly appreciate your constructive comments, as they help us continually improve our services. If there were any specific areas where we can enhance your future visits, please don't hesitate to share. We look forward to welcoming you again soon and ensuring that your next stay exceeds expectations. Best regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that you had an enjoyable stay at Hotel Holiday International, Sharjah. Your recommendation and rating mean a lot to us, and we are grateful for your kind words. We look forward to welcoming you back for another memorable experience in the future. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We regret the delay in your check-in and understand how frustrating it must have been after a long flight. We also apologize for the discrepancy between the room you reserved and the one you were assigned, as well as the missing amenities in your room. This does not meet the standard we strive to maintain, and we will address this with our team to ensure such issues are rectified. We also regret the experience you had with our staff at breakfast. We take all guest concerns seriously, and we will investigate this matter to ensure that our team members communicate respectfully and professionally with all guests. Regarding the beach transfer, we are sorry for any inconvenience caused by overcrowding. We will review the service and explore ways to improve the comfort and availability for all guests. We deeply value your feedback and will use it to improve our services. We regret that your experience did not meet your expectations, and we understand your decision. Should you choose to visit again in the future, we hope we can provide you with the high level of service you deserve. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are truly grateful for your feedback and are pleased to hear that you enjoyed your experience at our resort. We are delighted that our beautiful grounds and the opportunity to enjoy the peaceful surroundings, including the trees and birds, contributed positively to your stay. We also appreciate your comments on our food offerings and are pleased that you found options that were enjoyable for your family. Your feedback on the convenience of the transfer schedule has been noted, and we will certainly consider it for future improvements. We are grateful for your balanced perspective, recognizing both the positives and the areas where there is room for improvement. It’s wonderful to hear that you would consider returning to our resort, and we look forward to welcoming you back for another memorable stay. Thank you again for your kind words, and we wish you and your family continued pleasant travels. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that your check-in process went smoothly and that you found your room clean, cozy, and well-equipped. Your comments regarding the balcony and the view are greatly appreciated, and we are glad to know you enjoyed these aspects of your stay. We are also thankful for your positive remarks about the quality of service provided. It is always rewarding to know that our guests were satisfied with the service levels during their visit. However, we regret that our breakfast offering did not fully meet your expectations. We constantly strive to improve our food offerings and take your feedback into account to enhance the variety and quality for future guests. We will review the breakfast options, especially regarding the variety of fruits, pastries, and other items, to ensure a better overall experience. We appreciate your comment on the beach transfer service. We are glad to know you found this convenient and enjoyable. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Sincerely, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you and your family enjoyed your stay at our hotel overall and that our prime location and beautiful views contributed to a memorable experience. It’s wonderful to know that the room and the full board dining experience, as well as the service provided by our restaurant staff, were to your satisfaction. We sincerely appreciate your comments on the cleanliness of the room and have shared your feedback with our housekeeping team to ensure further attention to detail is given. We will also look into your suggestion regarding the transfer to the beach and consider ways to enhance the waiting experience for our guests. Your positive mention of the children’s playroom and pool, along with the friendly service from staff such as Aya, is much appreciated. We are pleased that you enjoyed exploring the local area and the attractions around Sharjah and Dubai. We regret that one of your personal items was lost during your stay. Rest assured, we will keep an eye out for the missing earring and will contact you immediately if it is found. We would be honored to welcome you and your family back in the future. Please feel free to reach out to us if there is anything further we can assist you with. Best regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for taking the time to provide such detailed feedback. We deeply regret that your stay did not meet the high standards we strive to maintain. We sincerely apologize for the issues you experienced, particularly regarding room readiness, towel and hygiene item shortages, and the cleanliness of the pool area. This is certainly not the experience we aim to provide for our guests, and we will investigate these matters thoroughly to ensure improvements are made. We also apologize for the inconvenience caused by the malfunctioning bathroom mirror, lighting issues, and the unfortunate encounter with pests. These are all areas that we will address immediately to ensure they are resolved for future guests. We are glad to hear that you enjoyed the location, the balcony, and the breakfast selection, and we appreciate your positive comments regarding those aspects. Rest assured, your feedback will be used to enhance our services and facilities. We truly value your input, and we hope to have the opportunity to welcome you back in the future under better circumstances. Best regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you so much for your thoughtful and detailed feedback. We are absolutely delighted to hear that you had a pleasant stay with us both in May and September. It is wonderful to know that you enjoyed the comfort of the rooms, the magnificent views, and the quality of the food we offer. We truly appreciate your comments regarding the buffet and the service in our restaurant. Our team strives to maintain the highest standards, and it’s heartening to hear that you were impressed by the quality of the dishes and the attentiveness of our Restaurant Manager. We will certainly take note of your feedback about the breakfast queues and continue to work on improving the overall experience. We are also glad that you enjoyed our pool facilities, shuttle services, and the overall location of the hotel. Your kind words about our reception staff and their attentiveness are much appreciated, as we take pride in delivering excellent service to all our guests. It will be a pleasure to welcome you back for your next visit. Thank you once again for your kind feedback, and we look forward to seeing you again soon. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay at our hotel. We truly value your observations, as they allow us to understand the experiences of our guests and continue to improve our services. We are pleased to hear that, overall, you were satisfied with your holiday and the experiences you had during your excursions including the enjoyment of different sights and attractions. We have noted your comments regarding the breakfast offering, and we apologize for the lack of variety you experienced during your stay. We will certainly review our breakfast options to ensure a more diverse selection moving forward. We also appreciate your feedback on the beach area and bus service. We regret any inconvenience caused by the bus scheduling and overcrowding. Please know that this is complimentary to guests and is a first come first served through registration basis. Regarding the room cleanliness, we sincerely apologize for the lapses you experienced with towel replacements, toiletries, and floor cleaning. This is certainly not the standard we strive to uphold, and we will take immediate action to address these issues with our housekeeping team to ensure more consistent service. We appreciate your feedback on the hotel's location and the noise from nearby construction. We understand this can be disruptive, and we will continue to monitor the situation to minimize any impact on our guests. Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Should you have any further suggestions or requests, please do not hesitate to reach out to us directly. Wishing you many more wonderful travels ahead. Kind regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort