Dear Valued Guest,

Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay.

We regret the delay in your check-in and understand how frustrating it must have been after a long flight. We also apologize for the discrepancy between the room you reserved and the one you were assigned, as well as the missing amenities in your room. This does not meet the standard we strive to maintain, and we will address this with our team to ensure such issues are rectified.

We also regret the experience you had with our staff at breakfast. We take all guest concerns seriously, and we will investigate this matter to ensure that our team members communicate respectfully and professionally with all guests.

Regarding the beach transfer, we are sorry for any inconvenience caused by overcrowding. We will review the service and explore ways to improve the comfort and availability for all guests.

We deeply value your feedback and will use it to improve our services. We regret that your experience did not meet your expectations, and we understand your decision. Should you choose to visit again in the future, we hope we can provide you with the high level of service you deserve.

Warm regards,

Kyla Capiral
Executive Secretary
Hotel Holiday International l Marbella Resort