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Dear Valued Guest, Thank you for your detailed feedback regarding your recent stay at our hotel. We regret that some aspects of your experience did not fully meet your expectations. We are pleased to hear that your check-in was efficient, and that you were satisfied with the room and its amenities. However, we regret that the absence of Russian channels on the TV did not meet your preferences, and we will consider this when reviewing our available channels. Regarding the food, we regret that the variety became less enjoyable after a week. We strive to provide a balanced and varied selection for our guests, and your comments will help us assess how we can better cater to diverse tastes over longer stays. We also regret that the beach experience was affected by weather conditions, which led to limited activities. We understand how disappointing this can be and will continue to monitor these circumstances for future improvements. It is encouraging to know that you appreciated the local area, particularly the Khalid Lagoon and nearby shopping options. We are grateful for your observations, which will certainly assist in enhancing our guest offerings. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide a more satisfying stay. Best regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with your accommodation and that our services and food met your expectations. Your ratings of 5 for accommodation, and 4 for both service and food, are greatly appreciated. We are committed to continuously improving our offerings, and your comments will help us enhance the experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We regret that your experience did not meet your expectations, and we appreciate your observations as they help us identify areas for improvement. We regret the inconvenience you faced with the room allocation and the issues related to the connecting door. We understand how important it is to have peace and privacy during your stay. We will work closely with our reception team to ensure that such concerns are addressed promptly in the future. Regarding the cleanliness of your room, we regret that it did not meet the high standards we strive for. Your comments will be forwarded to our housekeeping team for review, and we will ensure that all rooms are thoroughly inspected for cleanliness. We also regret the issues with the bathtub drainage and the design concerns you raised. This feedback will be forwarded to our maintenance team for further evaluation and improvement. Regarding the breakfast offerings, we regret that the variety did not meet your expectations. We will review our breakfast options to ensure a more diverse and satisfying experience for our guests. We regret that you were disappointed by the gym’s availability and the presence of cats in the pool area. We will look into improving these areas to provide a more enjoyable and comfortable stay. Once again, we regret that your experience did not meet your expectations, and we appreciate your constructive feedback. Should you choose to stay with us again, we hope to offer you a more pleasant and comfortable experience. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are delighted to hear that you and your husband had a wonderful holiday and enjoyed the beautiful location of the hotel, overlooking the palm grove, mosque, and lagoon. We are also pleased that you appreciated the cleanliness and daily replenishment of your room, as well as the variety of breakfast options provided each day. We sincerely appreciate your feedback regarding the shower, and we regret for the inconvenience it caused. Please be assured that we will look into this matter to ensure it is addressed for future guests' comfort. It is wonderful to hear that you enjoyed the pool, nearby dining options, and local attractions, as well as the serene beaches. We are also glad that you had the opportunity to relax and take advantage of the hotel’s amenities, including the warm pool and comfortable sun loungers. We are especially happy to hear that you enjoyed the birthday surprise from the hotel. It was a pleasure to make your celebration a little more special. Thank you once again for your kind words and valuable feedback. We hope to welcome you back for another memorable stay in the future. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for your detailed and thoughtful feedback. We are delighted to hear that you found the hotel to be excellent, with a prime location and a well-maintained interior. It is also wonderful to know that you appreciated the daily replenishment of hygienic accessories, beverages, and the convenience of the room amenities, such as the kettle and chargers. We are pleased that the quality of the food, including the variety of fruits, meats, and desserts, met your expectations. We regret that the cleaning service did not meet your standards, particularly regarding dusting, and we will take this feedback into account to ensure our housekeeping team addresses all areas more thoroughly. Additionally, we regret the disturbance caused by the cleaner's actions during the night, and we will work with our staff to prevent such incidents from occurring in the future. We are glad to hear you enjoyed the stunning views from the balcony and the convenience of nearby shops. It is also great to know that our early check-out lunch box service was appreciated. Thank you once again for sharing your experience, and we hope to welcome you back in the future. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for sharing your valuable feedback. We are pleased to hear that you found our hotel to be excellent and appreciated the convenience of the meal options and the stunning view from the balcony. We regret that the experience with the beach shuttle did not meet your expectations. We understand how frustrating it can be when there are overcrowded conditions, especially during peak times. Please be assured that your comments will be taken into consideration as we strive to improve our services and facilities for the comfort of all our guests. We are also grateful for your feedback regarding the rooms, and we will ensure this information is reviewed with our team to enhance the guest experience further. We hope to have the pleasure of welcoming you back to our hotel in the future. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for your detailed feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your time in Sharjah and found the location, green surroundings, and nearby amenities to your liking. We regret that the beach shuttle service, which is provided complimentary, resulted in an unexpectedly long wait due to a higher-than-usual demand. We understand how this may have impacted your experience and appreciate your patience in this situation. We will continue to monitor the service to ensure a smoother experience for future guests. Additionally, we regret that the ongoing construction along the highway affected your impression of the hotel entrance and exit. We understand the inconvenience it may cause, and we are confident that once the project is completed, it will enhance the overall ambiance and convenience of the area. We are also grateful for your kind words regarding our team, particularly Mohamed Saleh, Ahmed Nouh, and our the housekeeping staff. Your appreciation for their attentive service is truly valued, and we will be sure to share your compliments with them. We hope to have the pleasure of welcoming you back to our hotel in the future. Best regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for sharing your detailed feedback regarding your stay. We are pleased to hear that you enjoyed your time with us, particularly the cleanliness and comfort of your room, the mesmerizing lagoon view, and the variety of facilities available. We regret that there were certain aspects of your experience that did not fully meet your expectations, but we are glad to hear that overall, your experience was positive. We also appreciate your insights into the excursions and the variety of food offerings. We are delighted that our location and the services provided contributed to your enjoyment, and we look forward to welcoming you back on your next visit. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for taking the time to provide such detailed feedback regarding your recent stay. We regret that your experience did not meet the high expectations you had based on previous reviews. Your comments are highly valuable, and we will certainly take them into consideration as we continuously work to improve our services. We regret that your check-in experience was not as smooth as expected and that the room you were assigned did not provide the view you anticipated. We understand your disappointment and will review our room allocation procedures to ensure a more consistent experience for all guests. Additionally, we regret the issues you encountered with room cleanliness and the lack of attention to certain details, such as towels and amenities. These concerns will be addressed with our housekeeping team to ensure that all guests receive the expected level of service. We also regret that the breakfast selection and towel distribution did not fully meet your expectations. Your feedback will be reviewed, and we will explore options to improve these services moving forward. Regarding the beach transfer and location, we appreciate your comments on the matter and will look into enhancing the organization to provide a more convenient and enjoyable experience for our guests. We regret that, based on your experience, you would be unlikely to return, but we appreciate your feedback and hope we may have the opportunity to offer you a better stay in the future. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort

Dear Valued Guest, Thank you for your kind words and for taking the time to share your feedback. We are thrilled to hear that you had such a positive experience during your stay and that you would recommend our hotel. Your 5-star rating is greatly appreciated, and it motivates our team to continue delivering exceptional service and hospitality. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort