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Комментарии пользователя к отзывам
04.04.23
12:46
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
Thank you for your evaluation |
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07.09.20
22:25
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
ну... ну ужасно
Dear Mrs Anna, We would like to thank you for choosing our hotel El Mouradi Palm Marina for your holidays and to share it on Tophotels. We are delighted to read that your stay was wonderful and that you enjoyed our services in overall. We also read your comments about the service in the restaurant and in the mini club and we would like to apologize about it and we transferred it to the persons in charge for correction. We look forward to welcoming you back during your next visit to Port El Kantaoui / Sousse. Kindly yours The Hotel Management |
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19.01.20
01:38
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
Отель не очень, но анимация крутая!
Dear Mrs Elena, Thank you for you feedback about your holiday spent in our hotel El Mouradi Palm Marina. It is a big pleasure to read that you enjoyed your stay and sorry that the room was not responding to your expectations. Please, write us an e-mail if you you wish to come back in order to take care of you and your family. Sousse, 18°, sunny and the sea is clam and clear Kindly yours Ahmed Gafsi Customer Relations Manager gr.palmmarina@elmouradi.com |
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17.01.20
17:14
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
Потраченное время
Dear Novel, I present you all my sincere apologies again for this holiday which was not perfect for your. I am disappointed to read that you don't have the attention to turn back to our hotel but you can try one of our hotel El Mouradi. Thank you once again I wish you a happy new year 2020 Port El Kantaoui, 17°C, the sea is blue and clear. Kindly yours Ahmed Gafsi The Customer Relations Manager gr.palmmarina@elmouradi.com |
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12.12.19
16:00
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
Отдых в апреле.
Dear Customer, We would like to thank you for taking the time taken to share your review on Tophotels following your stay at El Mouradi Palm Marina Hotel. We are delighted to read that you had a great stay with us and found the food & beverages, the room and the activities proposed to your satisfaction. We are looking forward to welcoming you back again in the very near future during your next visit to Port El Kantaoui Sousse. Kind regards, The Customer Relations Manager Ahmed Gafsi gr.palmmarina@elmouradi.com |
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12.12.19
15:51
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
Питание скудное, я мясо не ем, поэтому постоянно ходила...
Dear Customer, Thank you for taking the time to share your experience on Tophotels after your holiday spent at El Mouradi Palm Marina Hotel. It is with great care that we have read your comment and regret that we have read your dissatisfaction. As you can imagine, we do not usually make the experience of our guests unpleasant, and we apologize for this experience which does not reflect our usual standards. We hope to have the opportunity to welcome you soon, so that you can discover better our warm El Mouradi Palm Marina. Truly yours, The Customer Relations Manager Ahmed Gafsi gr.palmmarina@elmouradi.com |
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12.12.19
00:23
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
Старый и грязный отель без сервиса
Dear Customer, Thank you for taking the time to share your experience on Tophotels after your holiday spent at El Mouradi Palm Marina Hotel. It is with great care that we have read your comment and regret that we have read your dissatisfaction. As you can imagine, we do not usually make the experience of our guests unpleasant, and we apologize for this experience which does not reflect our usual standards. We hope to have the opportunity to welcome you soon, so that you can discover better our warm El Mouradi Palm Marina. Truly yours, The Customer Relations Manager Ahmed Gafsi gr.palmmarina@elmouradi.com |
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12.12.19
00:22
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
Компания из 7ми человек, где довольные остались все!
Dear Customer, We would like to thank you for choosing our hotel El Mouradi Palm Marina for your holidays and to share it on Tophotels. We are delighted to read that your stay was wonderful and that you enjoyed our services. We will be sure to pass your comment to my team, which pays special attention to our customers every day. They will be all the more motivated! We look forward to welcoming you back to your next visit to Port El Kantaoui / Sousse. Best regards, The Customer Relations Manager Ahmed Gafsi gr.palmmarina@elmouradi.com |
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12.12.19
00:20
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
Товарищи, будьте объективны!))
Dear Customer, Thank you for taking the time to share your experience following your stay at El Mouradi Palm Marina Hotel. We are pleased to read that you had a great stay with us and found the the all in all amenities to your satisfaction. Thanks once again for your comments and we hope to welcome you back soon. Kind regards, The Customer Relations Manager Ahmed Gafsi gr.palmmarina@elmouradi.com |
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12.12.19
00:18
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
Первый отдых в Тунисе
Dear Customer, We would like to thank you for choosing our hotel El Mouradi Palm Marina for your holidays and to share it on Tophotels. We are delighted to read that your stay was wonderful and that you enjoyed our services. We will be sure to pass your comment to my team, which pays special attention to our customers every day. They will be all the more motivated! We look forward to welcoming you back to your next visit to Port El Kantaoui / Sousse. Best regards, Ahmed Gafsi The Customer Relations Manager gr.palmmarina@elmouradi.com |
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10 comments |
Ответы пользователя на вопросы к отелям
13.02.18
11:28
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
Is there baby food at the hotel? In which building it is better to settle with a small child?
Dear Mrs. Marina, Thank you very much for the interest given to El Mouradi Palm Marina and I am happy to answer your question. Our buffet is very various, a selection of salads, condiments, hot dishes, a stand of show cooking, pastas & pizzas minute maid, soup and a big selection of bread. There is also French fries and spaghetti or/and bolognaise and pizzas, cooked or boiled vegetables always on the buffet. Hope that our answer respond to your concerns and hope to welcome you very soon, please e-mail us under this address: gr.palmmarina@elmouradi.com and we would be very pleased to answer to any further question. Kindly yours Ahmed Gafsi Customer Relations Manager |
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13.02.18
11:51
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
HELLO! Have rested in TUNISIA many years ago. Very liked your country! I want to visit your hotel in the end of May. WHAT is the WEATHER like in late May, begginning of June? I travel alone. What about SECURITY? AND IS there an ANIMATION IN THE HOTEL? THANK YOU
Dear Mrs. Oksana, I would like to thank you for the interest given to El Mouradi Palm Marina and we apologize for late applying. The weather end of May and beginning of June is already summer, the temperatures would be between 28°C and 34°C, you can swim in the sea and in the pool, no jelly fish in this period and all the amenities of the hotel are available. The security in the whole country is significantly improved, mostly in the touristic town; excursions to the desert, Tunis the capital, and many others are insured since two years now. We understand your concern but we can assure you in this issue. For any further questions or request e-mail us under this address: gr.palmmarina@elmouradi.com and I will be very glad to answer you. Kindly yours Ahmed Gafsi Customer Relations Manager |
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13.02.18
12:04
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
GOOD DAY! And what is the difference between AI and UAI?
Dear Mrs. Oksana, I would like to thank you for the interest given to El Mouradi Palm Marina. The difference between UAI and AI is that our concept is 24h/24h, i give you some details about our concept UAI: Early breakfast (continental) => 3am-6am Breakfast buffet => 6am-10am Late breakfast => 10am-11am Sandwich =>11am-12.30pm Lunch buffet =>12.30pm-2pm Mini buffet in the BBQ =>12.30pm-3.30pm Ice cream => 2pm-4pm Pancake => 4pm-6pm Coffee break => 4pm-6pm Dinner buffet => 6.30pm-9pm Late Snacks => 10pm-3am We have a theme dinners (Italian, Tunisian and Lebanese) one of them a week under reservation. => 7pm-9pm The disco 11pm-02am Moorish cafe => 4pm-12pm. Piano bar => 5pm-1pm. Lobby bar => 9am-12pm. Pool bar => 10am-6pm The concept UAI does not guarantee the room view and the category which are with a supplement. The international alcoholic drinks are with extra charge. For any further questions or request e-mail us under this address: gr.palmmarina@elmouradi.com and I will be very glad to answer you. Kindly yours Ahmed Gafsi Customer Relations Manager |
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15.02.18
17:24
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
Good day, are there baby cots in the hotel?
Dear Mrs. Marina, Thank you for the interest given to El Mouradi Palm Marina. The baby bed is available on request and free of charge, we are entirely at your disposal for any question or request, please write us under this e-mail : gr.palmmarina@elmouradi.com Cordially yours Ahmed Gafsi Customer Relations Manager El Mouradi Palm Marina |
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13.02.18
12:06
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
GOOD EVENING! IS THERE ANY INTERNET IN THE HOTEL AND ON THE TERRITORY?
Dear Mrs. Oksana, I would like to thank you for the interest given to El Mouradi Palm Marina. The Internet access through Wi-Fi is available in the hotel and also in the common areas. For any further questions or request e-mail us under this address: gr.palmmarina@elmouradi.com and I will be very glad to answer you. Kindly yours Ahmed Gafsi Customer Relations Manager |
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19.03.18
22:04
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
Здравствуйте. Скажите, есть ли в море медузы в июне-июле. Цветут ли водоросли в это время?Спасибо.
Dear Mrs. Eugene, We would like to thank you for the interest given to our hotel El Mouradi Palm Marina and we are happy to answer your questions. The jellyfish has no season to appear, it would appear in the beginning of July, in the middle or at the end, or in August, it would not appear at all; the jellyfish comes out due to massive hunting of the sea turtles feeding of them. Unfortunately, the human being destroys nature over the years! In the other side, the sea grass is not very common but our beach team is cleaning the beach every day. We are happy any other question and looking forward to welcoming you. gr.palmmarina@elmouradi.com, here is our e-mail for any further information. Cordially yours Ahmed |
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22.05.18
00:16
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
Добрый день, уважаемые представители отеля! Мы собираемся покупать тур в Ваш отель на 7 августа, 10 дней, но я читала, что в это время очень много медуз, скажите, пожалуйста, это действительно так на Вашем пляже? Можно спокойно купаться в море?
Dear Mrs. Inna, We would like to thank you for taking the time to ask us after your booking made for El Mouradi Palm Marina in July for 10 days. The jellyfish in summer is a natural phenomenon which is due to massive hunt of the sea turtles. It appears in different period of the season like it could not appear at all! We cant do anything towards this phenomenon! The lifeguards would inform the customers about the possibility to swim or not. We advise you to look around you while you swim. Thank you very much and looking forwards to welcoming you. Kindly yours Ahmed Gafsi CRM El Mouradi Palm MArina |
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06.05.18
14:26
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
добрый день, когда был последний ремонт в отеле? в каком состоянии номерной фонд?
Dear Customer, We would like to thank you for taking the time to ask us information about our hotel. The hotel is build in 1994, a new building (right wing) was added in 2000 and in 2011 the rooms with tiles were refurbished (relooking). We have two categories of rooms, with carpet and without and we are flexible on special request if the customer asks for. We stand entirely at your disposal for any further information. You can contact us under this E-Mail : gr.palmmarina@elmouradi.com and we will be very happy to answer your request, or visit us on our web site: www.elmouradi.com. Cordially yours Ahmed Gafsi CRM El Mouradi Palm Marina |
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08.06.18
00:14
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
Здравствуйте! Скажите пожалуйста, собираетесь ли вы вести анимационные шоу ещё и на русском языке, как например в соседнем Steigenberger Kantaoui Bay 5*? Или ваш отель принципиально не хочет работать с гостями из России?
Dear Customer, Thank you for the interest given to our hotel El Mouradi Palm MArina. Our entertainment team does not spare any effort to satisfy all the customers with different culture, different language and different customs. We have almost all European nationality and the program is announced with different languages also in Russian. The Russian customers are very welcome and treated in very good manners; The hotel management stand 24h/24h to reserve the well being to all the customers and above the Russian tourist who present 30% of our entire summer customers. We are entirely at your disposal for any further information Ahmed Gafsi CRM El Mouradi Palm Marina |
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08.06.18
00:30
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Tunisia
El Mouradi Palm Marina
5*
Port El Kantaoui
Здравствуйте!Скажите пожалуйста как в Вашем отели обстоят дела с сейфами?Сейф есть в каждом номере?И бесплатен ли он?Если пользование сейфом платно,то скажите сколько это стоит?Лечу в конце июня в ваш отель , подскажите пожалуйста температуру воды в море в этом месяце!?Зарание спасибо за ответ.
Dear Customer, I would like to thank you for the interest given to our hotel El Mouradi Palm Marina and we are happy to read that you booked for the end of June. All the hotel rooms are equipped with a safe deposit box in the guard rope with digital code that the customer will put his own code in; it is free of charge, we advise you to put all your value items inside and be sure that is locked before going outside of your room. The sea water temperature is quite marvels, it will be about 24 till 26°C. Happy and looking forwards to welcoming you, if you have any further wishes fell free to write me under this e-mail: gr.palmmarina@elmouradi.com Best Regards Ahmed Gafsi Customer Relations Managers El Mouradi Palm Marina |
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