- Бронзовый статус 0 Нет номинаций
- Серебрянный статус 0 Нет номинаций
- Золотой статус 0 Нет номинаций
- Платиновый статус 0 Нет номинаций
Лента публикаций
Комментарии пользователя к отзывам
29.03.20
16:42
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Март 2020
Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticism. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire reception team as we know it will be a great source of motivation to keep on going the extra mile. Thank you for expressing the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. Please allow me to take the opportunity to share that we do provide microwave upon guests request, for your future stay we encourage you to contact reception for us to be able to fulfill your stay requirements. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are pleased to read that you enjoyed the beach close by and the unique location. We indeed have the best of both views to offer; the beautiful Marina and the magnificent sea. As we are located close to JBR and Marina Promenade, our guests can choose from over 200 restaurants to delight their taste buds. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Thank you for choosing to stay with us for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Ilavarasi Raja Rooms Operations Manager |
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01.08.19
09:39
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
классный отель
Dear Guest, Thank you very much for sharing this great review of your recent stay at Barcel Residences. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. Thank you for your very nice compliments for Elmira, she does work very hard every day to make sure our guests feel well attended to at all times and definitely she is an asset to our property. We will certainly share your kind words of appreciation with her and we are certain she will be pleased to know her efforts have been appreciated. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Ilavarasi Raja Rooms Operations Manager |
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12.05.19
09:06
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Первый отдых в Дубай
Dear Guest, In Barcel we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guest expectations, therefore we greatly appreciate the time you took out of your day to share your constructive criticism. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We have made a note fo your feedback about the improving the eye for detail for our housekeeping team and we shall definitely share this with our team and take necessary corrective actions towards the same. Please accept our sincere apologies for the miscommunication in regards with the swimsuit as our housekeeping team member had errouneously registered the same under another room number and hence there was a bit of delay in responding back to you. We request you to please treat this incident in isolation and let this not mar your impression about our services. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Ilavarasi Raja Rooms Operations Manager |
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30.03.19
16:02
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Отель прекрасный......
Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barcel Residences was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Moreover, we thank you for your kind words for our team, we are glad to hear that they all contributed to your well being whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our reception team with their enthusiasm and energy ensuring smooth and swift check in and checkout activities throughout the day with their kindness and professionalism taking care of all our guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. Thank you for choosing to stay with us for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Ilavarasi Raja Rooms Operations Manager |
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04.02.19
16:33
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Бюджетно. Отличные апартаменты.Ездили вдвоём с подругой...
Dear Guest, Thank you very much for sharing this great review of your recent stay at Barcel Residences. We are thrilled that you a enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guest's overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire reception team as we know it will be a great source of motivation to keep on going the extra mile. We are delighted to read that you really enjoyed the beach close by and the unique location to enjoy the delights of a great vacation. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barcel. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Thank you Ilavarasi Raja Rooms Operations Manager |
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24.11.18
15:14
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Отличный отдых в этом отеле!
Уважаемый гость, большое спасибо за время, проведенное для того, чтобы поделиться своим мнением. Мы, команда Barcelo Residences рады узнать, что вам понравилось ваше пребывание у нас! Мы сделали заметку вашей конструктивной обратной связи о точке подключения Фен для ванной, и мы, безусловно, рассмотреть вопрос о инвестировании наших усилий в улучшении, что для удовлетворения потребностей наших гостей еще лучше. Еще раз благодарю вас за ваше время, принятое, чтобы поделиться отзыв, и мы с нетерпением ждем, чтобы приветствовать вас снова очень скоро. |
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24.11.18
14:43
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
НЕ РЕКОМЕНДУЮ
Уважаемый гость, благодарим вас за отзыв. Пожалуйста, будьте уверены, что ваши комментарии будут приняты в серьезное внимание и что они помогут нам улучшить наши услуги. Наше основное обязательство-удовлетворение наших гостей и наша цель, их предпочтение для наших отелей год за годом, именно поэтому команда менеджмента вместе со всеми ведомственными менеджерами, регулярно проверяет наши установки, пересматривает меню и продукты ресторанов, проводить регулярные сервисные тренинги, чтобы обеспечить соответствие наших высоких стандартов качества как отличительной черте нашего бренда; Вот почему мы надеемся, что мы будем иметь удовольствие приветствовать вас обратно на ваш следующий визит в Barcelo резиденции и поощрять вас указать на любое несовершенство, если какой-либо появляется, мы совершаем сделать все возможное, чтобы убедиться, что у вас есть розовое праздник с нами. Еще раз благодарим вас за вашу обратную связь и синцелрели надежду на то, что вы скоро пойдете на службу. |
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24.11.18
14:13
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Дубай в сентябре почти также жарок, как и в августе...
Уважаемый гость, спасибо за ваше время, чтобы поделиться таким замечательным отзывом об отеле. Мы, вся команда в Barcelo Residences радовались после прочтения ваших отзывов о персонале и предлагаемых услугах. Мы также сделали заметку о вашей обратной связи о предоставлении мытья посуды жидкость и мыльной пены. Мы обеспечим, чтобы мы включили их во все наши квартиры. Мы искренне благодарим вас за ваши комментарии, и мы с нетерпением ждем, чтобы приветствовать вас обратно в ближайшее время! |
Ответы пользователя на вопросы к отелям
19.11.18
09:23
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Добрый вечер.
Прилетаем семьей (два взрослых, дети четырёх лет и год) в ваш отель 4 декабря.
1. Подскажите пожалуйста стоимость трансфера из аэропорта?
2. Есть блендер в номере?
3. Есть горшок детский?
4. Можно заранее попросить поставить детскую кроватку, что бы при заселение сразу уложить ребёнка спать.
5. Есть ли Номера с балконами ?
Dear Guest, Thank you for writing to us. I request you to please share your reservation confirmation number with us so that we can update your reservation with the remarks that baby crib to be placed prior to arrival. The airport transfers are organized by the hotel for AED 200 one way and AED 350 for two way. Please share your complete flight details with us so that we can organize a pick up for you accordingly. We do not have a blender in the room. We donot have a potty chair for children. Thank you |
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23.04.19
09:28
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Здравствуйте!Подскажите сколько будет стоить доплата за номер с одной спальней на двоих взрослых и одного ребёнка,если мы в отеле будем в два часа ночи 26 октября?Большое спасибо.
Уважаемый гость, Пожалуйста, Совет точную дату проверить, а для меня ответ обратно к вам с деталями. С другой стороны, вы также можете проверить наш официальный сайт Барсело для любых дат пребывания и тарифов. Спасибо |
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21.08.19
09:06
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Добрый день. Подскажите пожалуйста, у Вас есть e-mail отдела продаж или руководителя отдела продаж данного отеля?
Dear Guest, Greetings from Barcelo Residences. Please find the below cordinates of our Sales Manager Name - Mr. Remon Solimon email - residencesdubaimarina.sales3@barcelo.com Mobile - +971 58 804 3126 Thank you |
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03.12.19
13:05
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Здравствуйте, предоставляются ли пляжные полотенца?
Dear Guest, We are pleased to confirm that we do provide beach towels for our guests. Thank you |
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23.12.19
17:14
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Здравствуйте. подскажите в номере Two Bedroom Apartment - какого размера диван?
можно ли доставить в номер еще одну кровать? это будет за дополнительную стоимость?
Dear Guest, Greetings from Barcelo Residences, Dubai Marina! We can provide extra roll away bed in your apartment at an additional price of AED 135 per night. Please confirm if you would like us to go ahead and arrange the same. Thank you |
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16.03.20
16:50
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Здравствуйте. Скажите с завтраками совсем так плохо, как пишут в отзывах? Планируем у вас остановится с детьми. Хотелось бы элементарный омлет, яичница, молоко выпечка...Можно где-нибудь меню посмотреть?
Dear Guest, Greetings from Barcelo Residences The below items are available on our daily Breakfast menu - 5 Different kinds of breakfast cereals Milk full fat, low fat and Soy milk. Fresh cut fruits Arabic bread with dippings Scrambled Egg, Boiled Egg, Eggs to order & pancakes made to order Bacon Selection of cheese Selection of cold cuts Grilled vegetables Baked beans Whole fruits Juice Selection of breads (Marmalade, Nutella, Butter and Honey) Yoghurt (Full fat, low fat) Croissant Muffins Tea and coffee Pasta Chicken nuggets Please share if there is anything in particular that we could add to the existing selection of breakfast so that we work towards enhancing the breakfast experience of our guests. You can request for any special food from our restaurant team and we will be happy to customize. Best regards, Ilavarasi Raja |
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16.03.20
16:52
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Здравствуйте, депозит нужно вносить в дирхамамх или в долларах? На что можно использовать депозит?
Dear Guest, Greetings from Barcelo Residences You may pay us deposit in AED/ Dollars/ credit card. The deposit amount if collected in cash will be refunded back to you on the day of departure. Best regards, Ilavarasi Raja |
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16.03.20
16:52
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Здравствуйте, депозит нужно вносить в дирхамамх или в долларах? На что можно использовать депозит?
Dear Guest, Greetings from Barcelo Residences You may pay us deposit in AED/ Dollars/ credit card. The deposit amount if collected in cash will be refunded back to you on the day of departure. Best regards, Ilavarasi Raja |
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16.03.20
16:48
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Добрый день!
Планируем посетить ваш отель с 22.03.2020 по 29.03.2020
Хотим приобрести через сайт билеты в парк Леголэнд, есть ли возможность распечатать билеты на ресепшене?
Dear Guest, Greetings from Barcelo Residences In regards with the current ongoing coronavirus situation Dubai Parks and resorts is closed till 31st March. Best regards, Ilavarasi Raja |
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20.05.21
13:36
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ОАЭ
Barcelo Residences Dubai Marina
Дубай
Добрый день. есть ли в номере One Bedroom Apartment кухня с плитой для приготовления пищи? Депозит за номер так и остался 300 дирхам? Спасибо
Dear Guest, Greetings from Barcelo Residences Dubai Marina! Please be informed that all our apartments have a fully equipped kitchen. We hold a security deposit of AED 500 which is refundable upon check out. Thank you and we look forward to welcoming you. Best Regards, Alyssa Battad Guest Relations Читать полностью на https://tophotels.ru/en/hotel/al315287/questions |
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