Лента публикаций пользователя

Dear Mr Denis Fomin, Thank you for sending us your important comments; we really appreciate any comments that help in our growth and development. We were extremely saddened to hear that your experience was not what it should have been, and there is no excuse for not being able to treat each of our guests as an important VIP. We try to do our utmost to ensure that each of our guests receives personal, dedicated and professional attention throughout their stay, so that we are overwhelmed as this has not been provided in your stay. We thank you for your comments and suggestions, all that we have taken to heart, and have already started the process of how to make sure this never happens again. Please accept our sincerest apologies, from our staff on Radisson Blu Palace, Djerba, for this monitoring, we hope that in the future we will have the opportunity to show you how serious we are to satisfy our customers. Sincerely Aymen Bouzayani Guest Experience Manager

Dear Andrei, Thank you for your review of your stay at Radisson Blu Palace Resort & Thalasso, Djerba. We are glad to hear that you enjoyed your stay with us, and we hope to see you again soon in our hotel. We do our best to improve the quality of our services. Do not hesitate to contact us if we can be useful. Best Regards, P.A To General Manager Marwa Bouassida

Dear Valuable Guest, First of all, we would like to thank you for your trust and loyalty to us, and for taking the time to share your comments and criticisms about our services. Your comment on the daily cleaning of the rooms has been given our full attention. Be sure to make sure that we do something about it. As for the rooms, a renovation program will begin next November. We assure you that the hotel will live a new youth with a modern design and fresh and pleasant rooms. Regarding the concept off all inclusive formula, we want to clarify our point of view about this subject. we are a classic hotel that offers 3 formulas: accommodation with breakfast, half board and all inclusive. Since we introduced the all Inclusive Formula from 2 years ago, some of our customers compare our hotel with other 100% all Inclusive establishments and make us remark on the outlets that are paid in extra; Otherwhise, we separated the two bars, only to improve the quality of service, because 2 years ago, we had difficulties to satisfy all-inclusive customers when the 2 services were offered on same bars.  That said, we offer one of the best all-inclusive packages in Tunisia including a thalassotherapy massage included and international drinks. Looking forward to seeing you again in the very near future, do not hesitate to contact us directly to assist you throughout your stay with us. Best regards, P.A To General Manager Marwa Bouassida

Dear Valuable Guest, Thank you for sharing your experience with other travelers on tophotel. I am pleased to know that you have rested well in our hotel and that you liked its architecture . Concerning your remark on the lack of animation, I want to inform you that we put at your disposal every evening a musical duo in the lobby of mokka bar. We put at your disposal zanzibar for playing cards, poker as well as the live broadcast of matches. Every Thursday, Friday and Saturday, our DJ Karim will organize dance evenings in the Flamingo bar terrace. Your comment on the restoration caught our attention and was the subject of a meeting with the various chefs de cuisine to study the details and remedy by concrete actions. I doubt that you have not the best occasion to discover the charm of our island or to make interesting excursions. Instead,We put at your disposal a binder of various excursions on the desk of the reception. I'm really sorry that you did not consult him. Looking forward to welcoming you ivery soon, we invite you to contact us directly for any further information or assistance Best Regards, P.A To General Manager Marwa Bouassida

Dear valuable Guest, First of all, we would like to thank you for your trust and loyalty to us, and for taking the time to share your comments and criticisms about our services. Your comment caught our attention and was the subject of a meeting with the various heads of department to study the details and remedy by concrete actions. The satisfaction of our customers has been at the heart of the success of our establishment and the continuous increase in the number of our loyal customers.  We sincerely apologize for these disappointments and assure you that we will do our utmost to ensure that this kind of thing does not happen again. Do not hesitate to contact us directly during a future stay and I would be grateful to assist you throughout your stay Make sure your next stay with us is memorable. Best regards, P.A To General Manager Marwa Bouassida

Dear Customer, Thank you for taking the time to share with us your experience at the Radisson Blu Palace Resort and Thalasso Djerba. We are delighted to hear that you had a pleasant stay with us. Your compliments reward our teams, they will be transmitted to them with great pleasure. In the hope of welcoming you again under the sun of Tunisia. Best regards, P.A To General Manager Marwa BOUASSIDA

Dear Valuable Guest , Thank you for taking the time and sharing your impression with us. We are pleased to hear that you enjoyed your time here in Radisson Blu Palace and hope to welcome you again very soon. Best regards, P.A To General Manager Marwa BOUASSIDA

Dear Helen, we would like to thank you for taking the time to share your comments and criticism about our services. Your mail has received our full attention and was the subject of a meeting with the various heads of department to study the details and to remedy by actions. The satisfaction of our customers has been central to the success of our establishment and the continuous increase in the number of our loyal customers, and despite the current difficult situation, we have always defended a policy highlighting the quality of service and benefits and the constant concern to improve them. We apologize for the inconvenience experienced during your last stay and the dissatisfaction with some of your expectations and you are quite right to say that the benefits must always be assured and with the best qualities We sincerely apologize for these disappointments and assure you that we will do our utmost to ensure that this sort of thing does not happen again in the future. We are at your disposal for any further information Best Regards, P.A To General Manager Marwa Bouassida

Dear Olga Krasnogorsk, We thank you for charing the souvenirs of you recently stay at the Radisson Blu Palace Resort & Thalasso,Djerba . First of all, we would like to thank you for choosing our resort and for your valued review on Tophotels. Your opinion is very important for us as it helps to improve the quality of our services continuously. We insure that all your comments have been delivered to the hotel management and an action has been taken immediately. Would kindly notice, that a Russian speaking guest relation`s team is available in our resort on a daily basis and would be always pleased to assist you with any requirements. Thank you once more for the valued review. Hope to see you back soon in your second home. Best regards, P.A To General Manager

Dear Guest! Many warm greetings from sunny Tunisia and thank you for choosing Radisson Blu Palace Resort & Thalasso,Djerba to enjoy your holiday among us. We would like to thank you for choosing our resort and for your valued review on Tophotels. Your opinion is very important for us as it helps to improve the quality of our services continuously. We insure that all your comments have been delivered to the hotel management and an action has been taken immediately. Would kindly notice, that a Russian speaking guest relation`s team is available in our resort on a daily basis and would be always pleased to assist you with any requirements. Thank you once more for the valued review. Hope to see you back soon in your second home . Best regards, P.A To General Manager Marwa Bouassida