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Dear Ioannis, Thank you for your reply. Probably your auto-translator program works not correctly, because I didn't mentioned that your hotel has 5*. If I understood correctly you wrote that it is better to reserve a room in winter time, and this is true. That is why we paid for our room in January!! Due to the fact that there were VISAs between our countries in January, it was complicated make a reservation directly from you, that is why we asked our tour agent to solve all the issues and to mention that we need the specific room, we had a confirmation from him that is was done and we will get the room that we need. We had no reason not to believe him because we work together for 10 years. And when we arrived to your hotel your employee told us that we not gonna get that number because the hotel is full. I think that is was not our problem, it was a problem of your hotel. The problem was partly solved only when out tour agent contacted your manager, three days we lived in a terrible room with very old and broken furniture before we got what we asked. Talking about the beach, you had no free places, the beach boy refused to provide us with additional umbrella, and we were not the only tourists who could not rest on the beach, that is why your words about the beach are not correct! As for the restaurant, everything was great, the food is great, the waiters also. Thank you for the offer to join your club,we will think about it

Привлекло хорошее расположение самой гостиницы, да и проблем особых раньше не был, нам все нравилось, и мы решили для себя, что "лучшее-враг хорошему"). Но в следующий раз будем уже искать "лучшее". Если не секрет, а почему Вы решили для себя больше не оставаться в этой гостинице в будущем?

Разумеется, а заодно и попросить оставить половую тряпку, что бы самому протереть ) В своем отзыве я отметил уборку минусом, потому что не считаю, что должен просить сделать то, что уборщица должна делать по умолчанию. В гостиницах, в которых я был ранее полотенце меняли если не каждый день, то хотя бы раз в 2 дня, и не важно, лежит оно на полу, либо висит