Dear Mrs. Olga,

Thank you for contacting us and for choosing our resort for your holidays.
We do have indeed a complimentary offer for our guests that are celebrating their birthdays. Please inform the Reception 1 day before where you would like to have the birthday cake and when (for ex. in the restaurant, beach taverna or your room).
If you have any other questions please do not hesitate to contact us.
Have a safe trip to Crete and we are looking forward to meeting you.

Warm regards,
Andreea Irimia
Guest Relations
Dessole Dolphin Bay Resort

Dear Mrs. Natalia,

From the time of your arrival in our hotel, you will be given the All Inclusive bracelets, meaning you could use all our services included, even if your room might not be ready yet. The breakfast starts at 7:00 until 10:00.
The beach towels are given at the reception through a 5 euro deposit/per towel, that is returned once you have finished with your towels or on your last day, before departure.
If you have any other questions please let us know.

Regards,
Andreea Irimia
Guest Relations
Dessole Dolphin Bay Resort

Здравствуйте, уважаемая Наталия! Благодарим Вас за обращение. Касательно погодных условий, пожалуйста, обратитесь на метео-сайты.
С уважением, специалист сервиса Помощник Tophotels

Dear Mrs. Natalia,

Thank you for choosing our Hotel for your holidays.
Regarding the weather conditions we cannot give a certain answer since the forecast changes every day. However please note that the weather in Crete tends to be better than in mainland Greece (for example this morning we had some rain, and not it's sunny with 26 degrees). The temperature of the pool is around 21-23 degrees.
For more information please use our local weather site : http://www.meteo.gr/cf.cfm?city_id=23
Should you need further information please do not hesitate to contact us.

Warm regards,
Andreea Irimia
Guest Relations
Dessole Dolphin Bay Resort

Dear Mrs. Olga,

The program of animation and the miniclub will be running for sure until the 15th of October.
Should you have other questions please do not hesitate to contact us.

Warm regards,
Andreea Irimia
Guest Relations

Ответ предоставлен сотрудником Службы Front Desk отеля Dessole Dolphin Bay Resort - Ms. Ekaterina: "Здравствуйте! Благодарим Вас за обращение. Любезно сообщаем Вам, что раннее заселение возможно только при наличии свободных номеров и не может быть гарантировано".
С уважением, специалист сервиса "Помощник TopHotels".

Hello Mrs. Alena,
Of course we can arrange to have a kettle in the room. Please give us your full name, the dates and number of the reservation to know where to put it.

Regards,
Andreea Irimia
Guest Relations

Kalimera,

Thank you for contacting us and for choosing our hotel. We can arrange upon your arrival to have a kettle in the room. For the stroller you have to check with our front desk if there is one available, free of charge of course.
Please give us your reservation details (full names, res. number) so we could find your allocation and put a kettle in your room.
Have a safe trip to Crete,

Andreea Irimia
Guest Relations

Dear Mrs. Anna Miller,

We appreciate you checking on your reservation. As I have mentioned before, we will try our best to fulfil your requests regarding your room. Regarding the early check in, unfortunately we will not be able to confirm it since we are still at peak season and we have a lot of guests coming on early flights. We will make sure to accommodate you as soon as the room will be available.
Please rest assured that we will try our best to fulfil your wishes and make your summer holidays are an enjoyable experience.

Warm regards,
Andreea Irimia
Guest Relations

Dear Mrs. Irina,

Usually when we have late arrivals, we prepare cold plates in the restaurant for our guests.

Warm regards,
Andreea Irimia
Guest Relations

Dear Mrs. Irina,

Thank you for choosing our Resort for your summer holidays. We do have baby strollers and it is possible to use them free of charge, according of course to availability.
Should you have further questions please do not hesitate to contact us.
Have a safe trip to Crete and we are looking to meeting you.

Warm regards,
Andreea Irimia
Guest Relations

Dear Mr. Paul,

Thank you for choosing our Resort for your summer holiday and for writting to us.
We have 2 types of bungalows: double standard bungalow and family bungalow (that are 2 connecting rooms).
You can find pictures of the bungalows on our official website http://dessolehotels.com/ru/oteli/dolphin-bay-resort/
Should you have further questions please do not hesitate to contact us.

Warm regards,
Andreea Irimia
Guest Relations

Der Mrs. Anna Miller,

Thanl you for choosing our Resort for your summer holidays.
We do not have a gym or fitness room, however our team of animators do have fitness activities in the morning every day (aquagym, yoga, aerobics).
Should you have further questions please do not hesitate to contact us.
Have a safe trip to Crete and we are looking forward to meeting you.

Warm regards,
Andreea Irimia
Guest Relations

Dear Mrs. Anna,

Thank you for choosing our Resort. Please provide us with more details about your reservation : full name, reservation number, dates of your arrival. As the hotel is fully booked we cannot confirm your request from today for early check in.
We could make a note that you would like to be accommodated as soon as possible but we still need all the details of your reservation.

Warm regards,
Andreea Irimia
Guest Relations

Dear Mrs. Kutcherenko,

I apologize for the delay and for the mix - up with the complimentary offer. I have talked with my colleagues from housekeeping and they will pass by your room to leave the amenities. Should you need anything else please let me know.
Have a great day!

Andreea Irimia
Guest Relations

Dear Mrs. Alena Dolbnya,

Thank you for choosing our Resort for your summer holidays. Regarding your request about the room, we are more than happy to confirm it. Concerning the slippers and robes, these amenities are offered either to our Repeater Guests, Honeymooners ( with proof of marriage certificate) or VIP guests.
Should you have further questions please do not hesitate to contact us. Have a safe trip to Crete and we are looking forward to meeting you.

Warm regards,
Andreea Irimia
Guest Relations

Dear Mrs. Anna ,

Thank you for contacting us. I will make sure Sasha (Alexandra) will receive your e-mail address so you could exchange further info.

Warm regards,
Andreea Irimia
Guest Relations

Dear Mrs. Irina Burun,

Thank you for contacting us. We would be more than happy to provide to the above guest a baby cot in their room.
Should you have oher requests or questions please do not hesitate to contact us.

Warm regards,
Andreea Irimia
Guest Relations

спасибо за оперативный ответ) еще подскажите есть ли в ресторане микроволновка , блендер и какое есть меняю для деток?

Dear Mrs. Burun,

We do have a blender and a microwave in the restaurant, and it is available to our guests during eating hours. For the kid's menu our guests can arrange directly with our Chef if they need something special.

Warm Regards,
Andreea Irimia
Guest Relations