Лента публикаций пользователя

Dear mrs.aleksandra,concerning to your complain, i would like to inform you that your landing time was at 14.05 and you reaches our hotel at 16.35 and checked in at 16.42 so you dont take time while check in..about the room, at first you checked in in room 251 and you complained about noisy in reception,and about the view of the room, so reception offers for you the superior room (sea view) with supplement 30$,but you refused,so after taking permission from the f.o.mgr you take room 208,and you was satisfied by that room,and no complaine received from you during your stay even pegas hotel guide did not received any complains from you.also our system is that (f.o.mgr,h.k mgr and chef eng) always checking the arrival rooms one day before arrival to solve any problem before check in..while checking in reception gave you all inclusive concept sheet about our hotel and also the hotel guide informed all the new arrival about that concept in the info meeting so i think that you know all information about the timing of out lets and restuarants and bars.and about the meals you was having your meals in cataract dessole ,not another hotel as you mentioned.also about cleaning room, i think that you and all our guest knows that h.k cleaned the rooms every day, and in case that not cleaned, the guest directly called reception to complain and at once reception contact h.k mgr to solve that problem.thanks and hope that miss understanding have been released