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Dear valued guest Warm greeting from Tropitel Dahab oasis Thank you for you feedback and your time to describe us your impression, our whole team is extremely committed to deliver the perfect vacation experience for each guest and we apologize for any dissatisfaction you went through as you find the hotel not up to your expectation and please let me clarify some points as the following Concerning you un satisfied check in kindly be note that once you arrived our receptionist offered you check in now or after to get you lunch but you preferred your lunch first and once you finished your meal you checked in. Concerning the cleaning service, our house keeping department clean the room daily and we offered also a turn down service to be sure that our client is extremely satisfied Regarding our service concerning the internet is by additional charge, wine is service only during the meals at the main restaurant, beds are built in and this it is mention on our fact sheet sending to your company Concerning our all-inclusive system is working around the day by its full power by our bars (loppy bar, pool bar, beach bar and restaurant bar) and we haven’t any difference between any nationality as guest still a guest as per our management instruction Concerning the misunderstanding with our gm kindly be note that after many attempts to calm you down as you try many times to get a fight with our staff ,talking to everyone by inappropriate way and raising your voice in the restaurant and at the reception which pushed our GM to interfere trying to calm you down as many guest complained because of your way in the restaurant concerning the distinguish between the guest but you insist on your way which let him call the security trying to calm you down Once again, we apologies you’re for any misunderstanding or unhappy moment moments happened during your stay and we hope we are able to welcoming you again one more time that we can restore your faith in the good quality of service we are capable to provide Hotel management