Лента публикаций пользователя

Dear guest, It was a great pleasure to read your review for which we thank you and from which we are motivated to continue offering our best services to all our valuable guests. We thank you for your confidence to choose our hotel for your holidays and we will be glad to welcome you again in our premises in the future. The Hotel Management

Dear Mrs. Elena, On arrival we offer our guests one bottle of water in their room fridge, after which there is a possibility to refill your bottle at the bars or the main restaurant. This is a policy we have adopted (like many international hotels) in order to cut back on the plastic waste. There is also a minimarket in the hotel reception should you decide to purchase water. Regarding the wi fi , we have a good coverage in the rooms as well as on the entire hotel territory, including on the beach in front of the hotel. Warm regards from sunny Crete, Andreea Irimia Guest Relations Dessole Dolphin Bay Resort

Dear Mrs. Victoria Guskova, Thank you for taking the time and writing such a detailed review for our hotel. Here in Dessole Dolphin Bay we are always striving to meet our guests needs, and hearing we did just so only motivates us to further improve our services and standards even more. It was a pleasure having you as our guests and we are looking forward to welcoming you once more when you decide to visit Crete again! Warm regards from sunny Crete, Andreea Irimia Guest Relations Dessole Dolphin Bay Resort

Dear Mr. Maksim, We are sorry to hear that your stay with us was not satisfactory. Our entire staff is always working hard to ensure that our guests are experiencing the best holidays while staying with us.  Having said this, it is regretful you did not inform us on the spot that you are not satisfied with your room, as we are positive that our Reception team could have proposed an immediate solution for you and find another room. Regarding the food, we take great pride in welcoming international guests from all over the world, thus having many food themed nights in the main restaurant  as well as the traditional Greek evening in our Taverna by the beach, in order to please such a diverse group of guests. As we mentioned before our staff team is always open and available to our clients for their feedback, as well as dealing with specific food requests if our guests are having trouble in choosing what to eat. We appreciate your feedback and we would like to invite you to read the numerous and positive reviews from our guests who particularly appreciated the authenticity of our hotel's quality, atmosphere, services, cleanliness, animation etc. Warm regards, Andreea Irimia Guest Relations  Dessole Dolphin Bay Resort

Dear Mrs. Olga, Thank you for taking the time and writing such a detailed review for our hotel.Here in Dessole Dolphin Bay Resort not only we always strive to meet our guest's needs but to give them the best holiday experience as well. As you mentioned in your review, since it was towards the end of the season, we do tend to have a bigger number of elderly clients, however our animation team is always ready to maintain a fun and entertaining atmosphere throughout our guests' stay.   Thank you once again for recommending our resort. Should you decide to visit Crete again we do hope to welcome you once more in our hotel as well. Warm regards, Andreea Irimia Guest Relations 

Thank you for taking the time and rating our hotel. We hope to welcome you once more in our resort and help change your mind about recommending it. Warm regards, Andreea Irimia Guest Relations

Dear Mr. Vladimir, Thank you for taking the time and writing a review for our hotel and especially for giving us a high rating. Here in Dessole Dolphin Bay we are always striving to meet our guests' needs, and knowing that we did just that only motivates us to further improve our services and standards. We hope on your next visit to Crete to welcome you back once again as well. Regards, Andreea Irimia Guest Relations Dessole Dolphin Bay Resort

Dear Mr. Anton, Thank you for taking the time and writing such a lovely review for our hotel and especially for the high rating you gave us. We're delighted you decided to see for yourself what Dessole Dolphin Bay Resort has to offer and we are very glad it met your expectations! We appreciate your compliments to our staff team, especially since everyone here in Dessole Dolphin Bay Resort wants each and every guest to leave with great memories. We will make sure to pass on your praise to our colleagues Eleni, Giorgos and Aris. Nothing pleases us more than to see our visitors come back and we do hope that you now consider yourself part of our Dessole Dolphin Bay Resort family and will return as soon as you feel need for sun and sand. Warm regards from sunny Crete, Andreea Irimia Guest Relations Dessole Dolphin

Dear Guest, We are sorry to hear that our hotel did not meet your expectations and we would like to kindly inform you that our staff team and management are always open and available to our guests. Should you have informed us on site that you were not satisfied with your room, we are positive that we could have found a more suitable accomodation and fixed this issue immediately. Regarding the plastic water bottles, kindly be informed that our hotel ( like many other international ones) has adopted a "green policy" to reduce the plastic waste, however our guests can refill their water bottles either in the bars or the main restaurant. The sign you mentioned reffers only to beverages ( soft drinks). Regarding the lunch basket, indeed we offer only for inhouse guests that go on trips, as it is a lunch substitute for the clients that are not here for lunch hours from 12:30 to 14:30. Since the check out time is at 12:00 ( again an international fact) we do not provide lunch baskets to our departures, however if they have a late transfer we never cut the AI bracelets, meaning the clients can use these services until their departures no matter how late in the day the transfer will be. Furthemore we do offer early breakfast from 5:00 to 7:00 am to early departures. We can assure you that within the network Dessole Greece hotels we have the same standard in all 5 locations (Crete and Rhodes). Again we are trully sorry that you did not fully enjoy your stay with us, and we would like, if given the chance, to welcome you back once more in our hotel, to help change your mind. Kind regards, Andreea Irimia Guest Relations Dessole Dolphin

Dear Guest, Thank you for taking the time and writing such a detailed and thorough review for our hotel. Here in Dessole Dolphin Bay Resort we always strive to meet our guests expectations, and hearing that we did just that, only keeps us motivated to further improve our standards and services for our future guests as well. We are happy to know that the hard work of our staff team met your needs and made your vacation a memorable experience and please rest assured that we will pass on your praise to them. Should you decide to visit Crete again, we do hope to welcome you back as well in our premises once again. Regards from sunnz Crete, Andreea Irimia Guest Relations Dessole Dolphin Bay Resort