User’s publications feed

Сергей Егошин We are glad you had an excellent vacation, we are waiting for your return. Management Hotel

Елена Thank you very much for your comments. We greatly regret that your experience has not been satisfactory. Undoubtedly, it does not correspond to the level of service we want to offer our customers, because the safety of our customers is the most important thing for us, especially if it is inside the rooms. Please continue to contact us by email, as we would like to make some details about this unfortunate fact, results of our investigation. Thanks for your time. Management Hotel

Hello Екатерина, I’m very happy to hear you’re satisfied with our service at the moment. Thanks so much to explain all details of our service. Your opinion is extremely important to us. We’ll start working on ways to improve our service right away*. We hope you be back as soon as possible. Thanks so much :) Management Hotel

Dear Customer, Thank you very much for having chosen our hotel to spend your holidays and the time it has taken to write this comment, which unfortunately shows your dissatisfaction with our services. This unfortunate incident occurred before your departure from the Hotel, and we did not have the opportunity to conduct an investigation with your presence. These cases are not usual in our Hotel, and it is always in our interest that the Police investigate to take the necessary measures, but certainly it was not possible with your departure to make the demand and an in-depth investigation. After your departure, our Security Department once again visited your room, and an interview was conducted with the chambermaid in your room. However, the investigation continued and the results have not yielded any evidence to clarify what happened. We offer our sincere apologies for the inconvenience caused. You can keep in touch with our Customer Service Department to clarify any doubt about this and to inform you of the steps taken. Management Hotel

Dear Maria We are very grateful for having chosen us and we are very happy that you have had a wonderful vacation. Thank you for sharing your experience and we wish you to return soon, our team will be delighted to welcome you again, we are waiting for you. Management Hotel