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We appreciate you taking the time to share your feedback. We regret that your experience with us was anything less than ideal and that you faced such complications during your stay. We care about the comfort and satisfaction of our guests so we've forwarded this concern to the appropriate members of our team to look into moving forward. We hope you'll give us another opportunity to provide you with the high quality experience our guests are accustomed to. Don't hesitate to let us know if there's anything we can do to better accommodate you during a future stay.

Dear Natalia, We are happy to know that your stay was wonderful , looking forward to accommodate you again and share another splendid experience Kind regards Wissam Hijazi Front Office Manager

Dear Maria, Thank you for sharing your experience with us, we are sorry to know that you had an inconvenience about food and towels during your stay, however we share your notes with our managers in order to move forward looking forward to see you again and express different image about our hospitality Kind regards Front Office Manager

Dear Mr. Ivanov, We regret that your experience with us was not ideal, at the same time we are looking forward to know what challenges you had during the stay so we can move forward with our services, We hope you'll give us another opportunity to provide you with the high quality experience our guests are accustomed to. please Don't hesitate to let us know if there's anything we can do to better accommodate you during a future stay. Kind regards Wissam Hijazi

Dear Lucy, We are happy to know that your stay was enjoyable and you took an advantage of our location, Beach and animation team , moreover your comment about the keys has been shared with concern to look into moving forward Wish to see you again in the near future Wissam Hijazi Front Office Manager

Dear Miss. Marina, We are delighted to know that your stay was a good one and you have enjoyed our spacious accommodations along with the tasty food, The satisfaction of our guests is important to us so we'll be sure to address your concern about food cutlery with our team moving forward We'd love to host you again in the future so we can share another excellent experience with you kind regards Wissam Hijazi Front Office Manager

Dear Lyudmila, We're delighted your experience with us was a good one, looking forward to host you again and again Kind regards Wissam Hijazi

Dear Olga, What an impressive comment! , your lovely experience is exactly what we are looking for and want to hear Looking forward to welcome you again in the near future Kind regards Wissam Hijazi

Dear Ramenskoye, Thank you for teh good score, looking forward to see again at our resort , stay safe Wissam Hijazi

Thank you for the fantastic review! We're delighted your time with us was so wonderful! It's fantastic you took advantage of our clean Areas, lovely team and other facilities such as beach and shuttle bus service . We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Have a splendid day! Kind regards Wissam Hijazi Front Office Manager