Dear Ms. So,

Thank you so much for your thoughtful feedback and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the great location, the variety of attractions, and the convenience of our nearby cafes and markets.

We especially appreciate your kind words about our polite and kind staff, though we’re sorry to hear about the initial check-in experience. Your feedback is invaluable, and we’ll certainly address this with our team to ensure we provide a seamless check-in process for all our guests.

It’s wonderful to know you enjoyed our pool and the well-kept area around the hotel. We’re also delighted that our restaurant met your expectations. We’re committed to offering a high standard of service and amenities, and it’s gratifying to hear that you found our facilities to be well-developed.

Thank you for recommending us and for planning to return. We look forward to welcoming you back and making your next stay even better.

Warm regards,

Kyla Capiral
Executive Secretary
Hotel Holiday International l Marbella Resort