за последние 30 дней
Rude staff, dirty hotel areas (restaurant! cracked glasses...
Rude staff, dirty hotel areas (restaurant! cracked glasses!) and rooms, as well as linen and towels. During the day they barely had ice for soft drinks, always warm bear in the evening. No drinkable coffee in bars or restaurants. If you need something always keep cash, otherwise you'll get nothing from their 5 star service. Food variety is poor, local "shef de cuisine" makes 5 different dished out of one ;).
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Спасибо !
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Спасибо !
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Комментарии к отзыву (2)
Thank you for taking the time to feed back to us about your stay. I am sorry that you feel that we did not meet your expectations on this occasion.
I do not believe the situations you describe are typical of our guest experience but I have passed your comments on to my department managers and, rest assured, we will investigate the matter thoroughly and take any action required.
I hope that you will reconsider visiting us again in future, to give us an opportunity to thank to you for your loyal custom, and to demonstrate a more positive experience of our award-winning service.
Kind Regards
General Manager
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