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ИЛЮХИНА ВАЛЕНТИНА, and what happened to you in January ? details please so we can respond

Thank you very much for your nice detailed review, glad to know that you enjoyed your stay with us, hope we will see you coming back very soon Thank you very much

Good Morning thank you very much for your Fair Review , we appreciate it very much , promising you we will be better, and hoping to see you coming back very soon, Thank you very much

You can not just say this, you have to say why ?

Dear Mr Nikita we know that you were a guest in our Hotel at the period from 11/15/2021 to 11/25/2021, every body here is invited to read your review on Top Hotels and also read our reply , through clicking on your profile and read your review We only want to highlight here that we are here to make sure that every review from our esteemed Clients is read and commented, simply the Hotel has the right to reply , especially if the Client is not saying the truth . We want also to clarify that 40% of our clients are Russians , or Russian Speaking Clients through out the year, so we are very careful and keen to make sure that we are doing fine with all our Russian speaking clients . If you are following us really , you will see that most of our Clients are Happy , and when we have a mistake , we apologize and we make sure that it will not happen again with any of our esteemed Clients . But when we have specific case that we all dealt with , such as the above esteemed Clients Maria, we all knew about it on time and they caused us a problem when they were leaving , so we had to answer. Thank you very much

Thank you very much for being so nice and polite i will never stop defending our Hotel specially with Clients like yourself who want to take advantages of every thing for free , and enjoys the vacation , and then if we did not give for free you will do what are you doing now : we are not liars because : * we knew who are you , and who is your partner from the first ward we read * while you were in the hotel , you reported to the Hotel Reception that no body is cleaning your room for 8 days , now in your review you are stating that you got tired of the twisted swans and dogs made from the dirty towels - we understand what that they were cleaning or not, and how comes they will make decorations in your bed in the shape of swans while the room dirty ?????? is not it very strange ? that make sense ???? * Again you put a very small piece of meat on your dish - and this all what the restaurant gave you ??? , did you ask for more ? and what did they answered you ? * the glance of your racism in your previous review complaining about the toilet brush and the Egyptian doesn't use it =- what you call this ?? is this the only way you can express your comment ?? - again Top Hotels IS ALLOWING POSTING PICTURES , I WOULD HAVE attached the picture of the bathroom of your room with the Toilet brush, along with so many pictures that will indicate your lies b. * your racism that is clearly showing in your comment that we have a lot of Arab clients - what does it mean ??? you are coming to an Arab country expecting that you will not see Arab clients ? - and you expected that animation will play only Russian Music and ignore the rest of other nationalities???? very strange , right ?? , for us a client is a client we never deal with our clients based on their nationality - very strange to see this comment. * TALKING ABOUT Noises coming from out side your room is not matching with your comment that we do not have animation , do we have festivities or no ? i didn't understand it !!!!!!!!!!!!!!!!!!!!!!!!!!!!! * talking about main pool and the Arab Clients are settled there , and the rest on the small pool - why you were not honest enough to say that the main pool is prepared with the aqua park where every body can use it , and where we have all the animation activities day and night, while we are leaving the small swimming pool quite ( not small by the way) - and can be used only buy families - so the clients who are seeking witness can enjoy their stay away of the noises cause by animation. !!!!!!!!!!!!!!!!!!!!!!!!!!!! * Wine is not included in our all inclusive concept , we told you this , and we asked you to refer back to your travel agency , and we invited you twice for a glass of wine . * Your pick up time to the airport was at 13.35 from the Hotel , WHILE YOUR OFFICIAL check out time from the room is at 12.00 mid-day , and the lunch starts at 13.30 , and you started your meals on your arrival day with lunch, that means you will end up with breakfast - we told you this - your tour leader told you this- and you started to threaten us with the bad review . Finally we would like to clarify here that we only take the time to come here and to comment what our clients is saying to make sure that every body will know that our Clients are valuable to us and we care enough to respond Thank you very much

Good After noon Sir /Madam SERGEI SELIKHOV - Maria Selikhova Thank you very much for your detailed Review we apologize very much to inform yourself and every body who will see this review, that with all the respect in the world, you are simply lying because : you wanted to take things from the Hotel that you didn't pay for, you threatened us that if you didn't get it you will come here and writ all the nonsense you vomited here . You wanted to have Lunch on the departure day that you did not pay for you wanted a pool view room that you didn't pay for why you are lying ? the 3 stars sign you proudly got a photo for is not the Hotel category , this is the green star category certificate , i am not sure if you know what does it mean green star , but simply this is a certification from the Egyptian TOURISM AUTHORITIES AND ENVIRONMENTAL AUTHORITIES , AFTER THEY INSPECT US , it says how far we are following the environmental measures in our daily operations, you can google it if you do not know what does it mean , it has nothing to do with the Hotel Classification - Sharm Holiday Resort is 4 Stars Your Hotel is never noisy cause it is to the far end of the Hotel overlooking the mountains , very calm , has nothing to do with festive activities in the hotel or in any other area around the hotel - again , this is another lie * room noises , air condition + refrigerator , another lie , it is a superior mountain and garden view that the air condition is newly changed , sorry sir , another lie . this goes also about the Toilet Brush, it is there , and it is the hotel STANDARD. AS FOR THE CHECK IN TIME : YOU CHECKED IN AT 12.45 PM EXACTLY (HOWEVER THE OFFICIAL CHECK IN TIME IS 14 .00 , WITH NO OBLIGATIONS ON THE HOTEL . I wish that Top Hotels is allowing the hotels to post pictures and videos here so i could had posted the video and the pictures of your rooms so every body will know that you are lying . for the food and you lost 4 -5 kilos and you put pictures for a very little side of the buffets , i am sorry , you have to be ashamed of your self for such lies , for every body to know about our buffets and portions , please visit our face book page, daily we post the videos and pictures of our buffets : Here it is : https://www.facebook.com/SharmHolidayResort/ i will not loose more time responding to the rest of your lies . Every body can go check the reviews here done by fair Clients , it will tell you the fact . Thank you very much

Thank You very much Looking Forward to seeing you again Regards

Thank you very much, hope to see you again Regards

Thank you very for your review i would like to reply to all your points that you raised as following : check in time is at 14.00 as in every other hotel in all Egypt, this Egyptian Ministry Tourism Standard, since you check out at 12.00 Mid -day , that means i need time to clean the rooms in order to check in the new arrivals , so the Egyptian standard of Checking in is at 14.00 Clock , it is not our problem that you came very early , without notice from you or from your travel agent , your stay starts at 14.00 , you can refer back to your travel agent if you really paid for this night . if your stay will start at 14.00 that means you can not use the facilities of the Hotel, bars, restaurant , pools. etc. before 14.00, how ever we do our best in order to make our Clients as happy and comfortable as possible, so i can assure you that whenever we have vacant room we check the rooms in even at 8 am, and even without prior notice, and no sir we give you bracelets maximum at 10 Am even if your room is not ready, i think we have so many people who saw this happening in our hotel, and may be they can respond. we clean our rooms properly, we check them many time before we send the clients to the rooms , i am sorry to say that what you said about room cleaning completely not true. All what you are saying about linen , bath room cleaning, bathroom amenities, is totally non sense , i am not sure if you are talking about our Hotel or not , a very little note i want to mention here is that our air conditions in all the hotel has changed in 2022 totally, i do not know what are you talking about . what fountain Sir? do we have fountains in the Hotel? What cats , where ? , and how did you know their smell, did you catch them and smelled them ? The Entire Hotel Is populated by Arabs? what do you mean , this means what ?, you want only Europeans to be in the Hotel, well Sir no, with all the respect , we serve Clients from all over the world , Arab countries, east Europ, west Europe, Russia, Ukraine , Poland , ETC............... , No body had ever gave us those racist comments, if you want to see people only from your own country then do not fly abroad . what do you mean breakfast for 2 people is 7 dollars ?, from where you got this price if your stay is all inclusive and no one knows this price, if you are talking about the variety of the breakfast buffet items, tell me what was missing ? , what item you didn't find, i would like to know. I will not go further ti comment about your raise points, people can review and read so many positive reviews about our Hotel for so many years . Again sorry , you are not fair.