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Лента публикаций
Комментарии пользователя к отзывам
14.03.23
10:39
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Таиланд
Karon Sea Sands Resort
4*
Карон Бич
5 раз на Кароне
Dear Lutique, Thank you very much for your kind reviews. We are very happy that you enjoyed your stay with us. We have checked again about mosquitoes and made sure the room is flitted before every arrival. Thank you again and we wish you a great time. With brgds, |
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17.01.23
12:23
|
Таиланд
Karon Sea Sands Resort
4*
Карон Бич
Ровно 3 звезды и на этом точка
Thank you for writing your reviews. We are a small homely resort and we try our best to make sure all our guests are very happy with their stay here. We had offered to remove the full board service, but but you / your agency insisted that we keep it for you. We apologise for the one night that we had to offer you deluxe room as our pool access was not ready, and the next day we moved you back to the pool access room. We also gave you a free cash voucher for food and drinks at our Irish Restaurant for Bht 1,500 as an apology for that one night stay. We also gave you the chance to cancel your stay with us for no charges to you, but you still stayed with us. So you stayed on at the resort even when you had complaints and even when we offered you a free refund and no charges. This is very unfair to us. We have no idea what you paid your agency and what your expectations were, but we try our best to make sure all our guests are happy with us. Your other problems with your tour agency, the tour guide, etc has nothing to do with us. Pls contact them yourself without dragging us into it. We believe that once you started having problems with your tour agency and a small start up problem with your first night, you started looking for problems instead of having a holiday and everything just turned worse. Anyways we wish you a great new year 2023 and best wishes. With brgds, |
Ответы пользователя на вопросы к отелям
15.11.23
10:31
|
Таиланд
Karon Sea Sands Resort
4*
Карон Бич
Здравствуйте! Приезжаем 30.11.2023
Скажите, есть возможность в отеле арендовать байк и машину?
Please be informed that we don't have a rental motorbike in the hotel but there are a lot of shop for rental in front of hotel |