Информация о пользователе

Work history
- From 1994 till May 2000 INFA-HOTEL “Savoy” (Moscow).
1994-1996 I had been working as an inspector of Front-Office service (administrator-receptionist,
night auditor, telephone operator, concierge);
1996-1998 Shift Leader;
1998-2000 Manager of Reservation Department.
Rooms assignment, check-in and check-out procedures, cash and credit card payment, passport and visa registration, new employees training, night audit, greeting guests, providing information on Hotel Services, assisting clients with various needs, DHL service, rooms reservation.
- From May till December 2000 Casino – club “Corona” – a central reception director with 25 employees under direction.
Personnel discipline control, coordinating work at Front-Desk, controlling preparations for VIP guest’s arrivals, bonus distribution, marketing.
- 2001-2002 Renovated Hotel “Orlyonok” (Moscow). Front Office Manager with 45 employees under direction.
- 2002-2004 Hotel Complex «Cosmos» (Moscow). Front Office Manager with 150 employees under direction.
- 2004-2005 Moscow International Hotel Complex “Molodyozhny”. Front Office Manager -Sales, Marketing and Reservation department.
Supervision of the FO staff’s work and discipline, checking receptionist’s financial reports, holding meetings for Front-Office Department, interviewing and selecting hotel staff, solving any kind of guest’s problems. Marketing analysis of different segments of hotel business, hotel statistics.
- 2005-2006 Hotel Complex “Sheremetyevo-2”. General director deputy.
- From 2006-to date Joint-Stock Company “IZMAILOVO” Tourist Hotel Complex “GAMMA-DELTA”. Front office manager.

Major skills and knowledge
Fluent English (good communicational and written skills).
- experienced in: making up contract, supervising office staff activity, establishing and maintaining relationships with key clients, financial forms and payment orders, business correspondence. Strong planning and administrative skills.