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Dear Julia, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay, especially regarding the check-in process and breakfast arrangements. We strive to provide exceptional service to all our guests and regret that we fell short of your expectations. Your comments have been noted, and we will take immediate steps to address these issues to ensure a more seamless and enjoyable experience for future guests. We hope to have the opportunity to welcome you back in the future and provide you with the experience you deserve.

Hello Alena, It's wonderful to hear that you had a great stay with us and that the service exceeded your expectations. We appreciate your detailed feedback, and it's fantastic to know you enjoyed the private beach, the amenities like the swimming pools and water activities, as well as the attentive lifeguard service. Your room experience on the 10th floor sounds comfortable, and we're glad our team met your expectations with their politeness and helpfulness. We appreciate your feedback about the room layout and the Wi-Fi, and we'll certainly take it into consideration for improvements. Your mention of the breakfast and dinner options is also valuable, and we'll work on offering more variety and clearly labeling spicy dishes for our guests' convenience. Thank you for choosing our hotel, and we hope to welcome you back for another excellent stay in the future.

Hi Ekaterina, thanks for the review. See you again soon for another wonderful stay!