Лента публикаций пользователя

Dear valued guest, First of all, we would like to thank you for your review, but at the same time we would like to express our great disappointment that your stay in our hotel was unfortunately not to your satisfaction and that you cannot therefore recommend us. Our entire team works hard every day to improve the service in our hotel. That is why the positive and critical opinions of our guests are very important to us - preferably expressed on site - because that is the only way we can find out what our guests like and what they don't. Most of our guests are very satisfied with our hotel and have no reason to complain. We also know very well that we cannot satisfy every guest, but every day we all do our best to meet our guests' expectations. But depending on what expectations you have of your stay, this can also lead to great disappointment. In the age of social media and hotel review portals, there are many reviews of our hotel, not just here on Google (which does not delete any not so good reviews and also the hotel management can't delete any reviews), from which much of what you write here can be read and with appropriate research it could be clarified before booking whether the hotel meets your expectations or not. Regarding your comment that our rooms and bathrooms urgently need to be renovated, we would like to inform you that all important repairs and maintenance work are carried out continuously, but this is unfortunately not easy in a hotel that is open all year round and has holiday season most of the year. Nevertheless, we are constantly carrying out renovations and replacing defective equipment (furniture, etc.) immediately. However, due to the size of the complex, not all defects can always be dealt with immediately. As far as the sun lounger situation is concerned, there are enough loungers available for our guests throughout the hotel area, perhaps not necessarily in the preferred area, but our recreation team at the pool and beach are always happy to help organize the loungers accordingly. As an international hotel with an international clientele, we always welcome all nationalities who spend their holidays in our hotel and offer all nations the same hospitality and service. However, due to different holiday periods in different countries, it can happen from time to time that one nation is more strongly represented than others. However, at Arabia Azur, the German nationality is always the most strongly represented but that does not mean they are peferred to any other nationality. We also don't want to forget to thank you for the positive comments on our well-kept facilities, the delicious food and the good service of our staff. We are pleased that we were able to convince you at least on these points. It is a real shame that we could not meet your expectations and that you therefore had reason to be dissatisfied. But we are also firmly convinced that the many positive reviews and the high number of our regular guests cannot be wrong and speak for our hotel. We wish you all the best for your future and stay healthy. Best regards, Arabia Azur Management And, at Arabia Azur, the German nationality is mainly the most strongly represented, which does not mean at all that the German guests are preferred over other nationalities.

Dear valued Guest Caramel_L, Thank you for your stay at Arabia Azur Resort and for sharing your experiences. We are glad you had a pleasant stay, especially with the activities of our animation team and most of our services have met your expectations. We are also pleased to read that you were satisfied with our gastronomy and will pass this on to our kitchen staff, as they do their best every day to offer our guests a variety of different buffets throughout the day. Since it is not always easy to satisfy all the tastes of our international audience, we are particularly pleased with this praise, as it is also a great inspiration for our chef and his team. However, we are sorry that we did not manage to meet all your expectations. It is very important to us that our guests are satisfied and we appreciate any kind of constructive criticism so that we can continue to develop and improve in the future. Nevertheless, we do hope to have the pleasure of welcoming you back soon in Arabia Azur Resort. Sincerely, Arabia Azur Management

Dear guest Thank you for your stay at the Arabia Azur Resort and for your positive review. We would like to take this opportunity to thank you very much for your very positive review with the beautiful photos and recommendation of our hotel here and also for taking the time to tell other holidaymakers about your stay with us in such detail. Thank you for your great praise for our service and the friendliness and helpfulness of our employees. It is part of our standard and a matter of course for our employees to always serve all of our guests in a friendly and courteous manner so that they feel comfortable with us at all times and can enjoy their vacation. We attach great importance to our guests being satisfied and appreciate any kind of constructive criticism so that we can continue to develop and improve in the future. Your positive and encouraging words are always a great motivation for all of our employees and the management team, as each of them does their best every day to offer our guests a relaxing vacation. We do hope to have the pleasure of welcoming you back soon in our Arabia Azur Resort. Sincerely, Arabia Azur Management

Dear valued guest Mrs. Vera, thank you for choosing Arabia Azur Resort and sharing your detailed review with other holiday makers. This will surely help future guests when it comes to decide for our Arabia Azur Resort. We are glad you had a pleasant stay, especially with the activities of our animation team and our services have met your expectations. We are also pleased to read that you were satisfied with our gastronomy and will pass this on to our kitchen staff, as they do their best every day to offer our guests a variety of different buffets throughout the day. Since it is not always easy to satisfy all the tastes of our international audience, we are particularly pleased with this praise, as it is also a great inspiration for our chef and his team. We do hope to have the pleasure of welcoming you back soon in Arabia Azur Resort. Sincerely, Arabia Azur Management

Dear valued guest, Thank you for choosing Arabia Azur and sharing your review with other holidaymakers. We are very glad that you had a great time at our hotel and that you really enjoyed your stay. Your positive and encouraging words are always a great motivation for all our staff and management as each of them goes above and beyond every day to offer our guests a relaxing holiday. We are glad that your stay was pleasant and our services met your expectations. We look forward to welcoming you back to Arabia Azur Resort soon. Best wishes Arabia Azur Management

Дорогой уважаемый гость, Благодарим вас за то, что выбрали Arabia Azur и поделились своим отзывом с другими отдыхающими. Мы очень рады, что вы прекрасно провели время в нашем отеле и вам очень понравилось. Ваши позитивные и ободряющие слова всегда являются отличной мотивацией для всех наших сотрудников и руководства, поскольку каждый из них каждый день делает все возможное, чтобы предложить нашим гостям расслабляющий отдых. Мы рады, что ваше пребывание было приятным и наши услуги оправдали ваши ожидания. Мы с нетерпением ждем возможности приветствовать Вас в ближайшее время снова в отеле Arabia Azur Resort. С наилучшими пожеланиями Арабия Азур Менеджмент

Уважаемый господин Виктор Благодарим вас за выбор компании Arabia Azur и за то, что поделились своим мнением. Мы рады, что у вас было приятное пребывание и что наш сервис оправдал ваши ожидания. Мы надеемся вскоре снова приветствовать вас на курорте Arabia Azur Resort. С наилучшими пожеланиями Администрация отеля

Уважаемая госпожа Ольга, Благодарим вас за выбор компании Arabia Azur и за то, что поделились своим мнением. Мы рады, что у вас было приятное пребывание и что наш сервис оправдал ваши ожидания. Мы надеемся вскоре снова приветствовать вас на курорте Arabia Azur Resort. С наилучшими пожеланиями Администрация отеля

Уважаемая госпожа Елена, Благодарим вас за выбор компании Arabia Azur и за то, что поделились своим мнением. Мы рады, что у вас было приятное пребывание и что наш сервис оправдал ваши ожидания. Мы надеемся вскоре снова приветствовать вас на курорте Arabia Azur Resort. С наилучшими пожеланиями Администрация отеля

Уважаемая госпожа Ирина, Благодарим вас за выбор компании Arabia Azur и за то, что поделились своим мнением. Мы рады, что у вас было приятное пребывание и что наш сервис оправдал ваши ожидания. Мы надеемся вскоре снова приветствовать вас на курорте Arabia Azur Resort. С наилучшими пожеланиями Администрация отеля