Cataract Layalina Resort 3*

Dear mrs.daria & elizaveta,concerning to you complain,i would like to inform both of you that your room was 233 arrival 23/01/2013 till 2/2/2013 and on system you have not changed your room,and it was in 2nd floor,not in 1st floor as you mentioned,and you checked in at 16.50 so its normally that you room was ready and no need to wait,so you did not pay any money to change room..also if you were having complains that stuff of bars or restuarant disturbing you by asking for walk,why you did not complained in reception or to any manager??..and both of you knows that our restuarant is open buffet but if you were asked for help from the stuff, they were going to do it at once because our stuff at that time(meals time) alway under controll from their managers..so they could not refused to help.and at last i would inform you that your room was away from noisy and we did not recieved any complains from you or from hotel guide about that..thanks..