We lived in your hotel "TOP Hotel Praga" from the 3rd of January, 2012

till the 9th of January, 2012. When we were in Moscow

we looked through the information about your hotel, there have been

described the following services: the Internet in the room, a TV, a

shower, etc. When we have arrived to your hotel we have seen that the

Internet is for pay, only one free Russian channel on the TV, one

English channel MTV. And in practice it was the following: the shower

leaked, on the TV there were only 5 Czech channels, the Internet for

pay, for free was only in a lobby and it wasn't worked. First three

days our room was cleaned, the towels were changed and garbage was

thrown out in spite of the fact that we didn't hang up the tablet

"free". And for the fourth day, after the long walk, all exhausted, we

came to our room and it wasn't clean, the toilet paper wasn't present,

all towels were dirty, and the garbage was there. We have called on a

reception and in 40 minutes the housekeeper came and cleaned the room,

threw out the garbage and brought a toilet paper, and have promised

our room to be cleaned next day, she asked to hang up the tablet

"free", and having proved that without having the tablet hung up the

room wouldn't be cleaned. Next day we have hung up the tablet "free",

and in the evening we came to our room and again that was dirty. Again

we called on a reception, but they said they cleaned the room though

they didn't! Next morning we called on a reception again and asked to

clean our room and to take something to eat. In the evening, having

come to the room, we saw that the housekeeper really cleaned the room,

for the first time the toilet had bags for the garbage, for the first

time there were wadded face tampons and on the one bedside table there

was an order, and on second - only candy wrappers. Next morning we

left your hotel and here we understood that our adventures hadn't end.

You saw the food that you gave to your guests? 1, 5 liters of water, a

tangerine, one wafer, butter, jam and 2 rolls which was without

packages. I was in many hotels and I communicated with many hotels by

job, but I have never seen such awful hotel of 4 stars in Europe.