I came with my husband, mom and two kids, we occupied two rooms, but in the day of check in we were placed in two rooms which were far away from each other, it was awful, noone responded my asking for two near rooms because my kids should be near. Only next day when i met Dorothy and i understood that she is the only person there who cares.

I've got a butler, Tatiana, maybe due to her being overloaded she tried to be good, but unfortunately not satisfying for me.

I was very surprised with a talent of manager of restaurants Anil Tissera, he managed to be in all of the restaurants at one time, to organize the tables for me because my butler always missed my wishes and all the times tables reservation and service at the restaurants was perfect! Only thanks to Anil and Dorothy i felt the 5 star service.

Housekeeping is also nice, the guys speaks english and cleans everything fast and good.

I broke accidentally the ceramic bottle with hair conditioner and was badly surprised when while checking out the hotel put a receipt on me for this in the amount of 20 dollars. It is impossible for good and expensive 5 star hotel, i was upset and think that this is not good to have ceramic bottles in a shower where you can be harmed and it is not possible to use multiusage things while COVID-19 period

It was also strange for me to know that the general manager never meets the guests who want to talk about service issues.

While cheking out i've got to deal and control the bills because i was given the bills which were not mine and the amount of total receipt was increased artificially in twice.

The hotel should have a chat bot for guests because it is too old for management not to have a online bots and messengers