Отдыхала С семьей в
феврале 2020
- Рекомендую отель
23.02.20 - 01.03.20
5
5 размещение
5 сервис
5 питание
Корректный отзыв - влияет на рейтинг
Great vacations in a lovely place
First of all i wanted to thank you for hospitality and services, Zoya - the work you are doing is tremendous and impressive, We were a big group, occupying 23 rooms, that was second time with you, first time was in november 2015. You progressed a lot in services, in food, sad you stopped serving good egiptian tea, Mr Hony was so kind to make it each time we asked for. Wonderful people, very attentive and with good services. We had a lovely stay
Couple of things which i would suggest to revise:
1) animation - not good at all, and sorry for saying quite vulgar by quality and quantity
you can see that at the same time you have evening show in amphetheatre and nest to the main lobby bar... why to split? why not to make one great show that everyone would love to come and see
2) no place to do sport... sport is not something under the sun next to pool where all are gazing or at the beach.. please dont make your poor guy come to people who are staying at the beach or at the restaurant in a bit tactless way to ask to join him... do it in a proper place, devoted to sport, make the tent with the shadow, and PLEASE no need to run behind the people, cause it has an opposite reaction, make it a corner for sport where ladies would love to come not in swimming suits but properly dressed, trust me - they would come if it is offered and please it sould be a lady, professionally trained - who will be doing and showing all sport excercises.
3) vulgar arab dancing... trust me i am sure that arabic women dance is not that vulgar.. the way it looks - bad... same as it was Miss Sunraise... may be it is funny... but it is not...
4) singer.. she is not bad, but singing alone among empty chairs.. did not look nice
5) work of agent of Anex tour, i know you are supposed to workm but Mr Ahmed is not a right perso to deal with people
and one more thing:
you have amazing beautiful food tastes in Egypt, please advertise it, be a place, where people who are coming could try it in all senses: cultural, gastronimoc, cultural, historical - you have what to share and be proud of
Olena оценила сервисы
4.3 Качество сервисов и обслуживания
5.0 Подходит для отдыха
4.5 Пляж
— Сервисы для детей
5.0 Удобство расположения
4.8 Номера
5.0 Инфраструктура отеля
Плюсы отеля
nice territory
beatiful reef
nice food and good service
Минусы отеля
animation ( both quality and quantity)
Добавлено
02.03.20
11:39
(2 103 символов в тексте)
моё Cпасибо
12:00 05.03.20
Dear guest Olena
Thank you for your comment. Your opinion is very important to us. Thank you for taking the time to share your impressions. We are glad to hear that your vacation was wonderful, because we are here to make your vacation unforgettable
The resort management takes into account the recommendations of each guest.
We apologize for not meeting your expectations of relaxation from some of the resort's services.
In accordance with your comments, we will take measures with the relevant Departments to avoid this in the future. Once again, we would like to thank you for sharing your vacation experience and for your valuable comments.
Best regards, SUNRISE Grand Select Arabian Beach Resort Team
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