Четко, лаконично, и все по делу))

Dear Guest,

First of all, thank you for choosing us and taking your valuable time to share your experience here. We really regret that we could not fulfill your expectations.

All the issues you have mentioned have been shared with concerned departments. Skill of English language will be evaluated carefully. All reception, guest relation and some staff of another departments speak russian perfectly. Cleanliness and food are the most delicate matters for us and we promise to take necessary precautions very quickly.

We are looking forward to seeing you here and providing you a better experience.

Best Regards,
TUI Fun & Sun Club Saphire Hotel Management