Good afternoon. I am Borantayeva Madina, the guest living in number 2432, yesterday at 14:15 I went to the beach, passed by a reception where the girl by the name of Jam worked. I have taken an interest in how many there is summary time for massage, she has answered at 15:00. I have asked me to write down, she has written out to me the form and has told wait, I have decided not to go to the beach and to wait till 15:00 on a reception, exactly 35 min. I sat on against Jam on a reception and waited, at 14:55 I have gone to the gym and waited for the masseur of 20 min., after I have called on a reception, I was told that the masseur is late that I waited on the place, the conditioner in the room for massage doesn't work I in the stuffy room has waited 40 min. and has come to a reception to ask what happened on what to me Jam has told that with the masseur has happened accident and she won't be able to come. I have been revolted that I was warned, I have lost 35 min. on a reception and 40 min. in the room for massage. I have returned in massage the room where at 16:00 at the massage therapist there was a record, she did massage, I have asked why she hasn't come at 15:00, she has explained that she wasn't informed that at her record on massage at 15:00 that it is not her mistake. Jam turns out in the impudent way I have told lies to me and has shown negligence in the attitude towards me and to the work. I haven't deigned to apologize. I talked to me with voices raised. I ask to take corresponding measures in the relation to Jam for her negligence and not respect for the guest and I wait for personal apology Jam otherwise I promise that the letter will reach administration of quality of software maintenance to personnel and in appropriate authorities.