Dear Shara,

We would like to thank you very much for having been our guest recently and for taking the time to share your valuable feedback about your vacation experience.

We are so delighted by your praises and thank you as well for your kind, highly appreciated recommendation and supporting comments.

Regarding the rooms, we want to draw your attention to the fact that we have an on-going maintenance program over the next months in order to improve the quality of them.

Concerning the windiws cleanliness, please note that the mentioned matter could have been immediately rectified by our Housekeeping Department that is consistently maintaining the premises hygiene state as well as the rooms with regular staff training to meet all cleanliness standard requirements.

Thank you as well for your kind recommending words and we are looking forward to your return visit soon.

Best regards,
SUNRISE Diamond Resort Management