Houda Yasmine Marina & Spa 4*

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Dear Guest,

Thank you for taking the time to write a review about your recent stay at Houda Yasmine Hammamet. We are so sorry to see you did not enjoy your overall experience with us, we also regret what it was happen with you regarding your cash money but we need to clarify some points, our hotel is well-known by official institutions of security and also travel agencies and Tour Operators by the rarity of claims and complaints filed due theft. Every room in our hotel is equipied by a safe hotel and we are informing our guests as soon as they arrive that they have to take their precautions regarding their precious and valuable objects to prevent the loss or theft. As any hotel, Houda Yasmine Hamamet disclaims any liability for loss or theft of valuable item or cash, despite this, we have accompagned our guest to the police station to file a complaint and they have provide her a supporting document which she can send to her travel agency in order to get the insurance. Our goal is to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our guests enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We look forward to regaining your faith, with another visit to our hotel,

Sincerely,
Mona Guest Relation
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