I have been traveling all over the world for last 25 years. By far it was the worst experience I ever had. The location the service the staff is below any expectations for the price paid. Advertised as full board/all inclusive option but none of the bars and half of the restaurants are in fact not included. When you call to make a reservation they tell you they are full but in fact they all half empty and staff doing NOTHING. One night when we have been told that restaurants have no seats we went there and it was half empty. When I nicely asked to be seated they refused but when I raised my voice and said I am staying they OKed it. For next hour place remained half empty.

Nobody speaks English but front desk. All offices are only open 2-3 hours during the day and the hours are very not comfortable. In order to go to the beach you have to cross the road. You can not get anything on the beach no towels no water no drinks NOTHING. If you want to drink you have to go to the bar across the street and buy overpriced water. The showers on the beach are dirty and old. Staff is completely disoriented and unprofessional. The front desk at SPA when asked for the working hours spent 10 minutes to find it on line-what I hell are you doing there if you do not even know your working hours. When asked for a courtesy of a late check out ( just 2 more hours ) we have been told to pay for the half day even though we reported multiple issue during our stay and hotel was half empty. Please stay as far as you can from this place unless you in love with mediocrity and very low service standards for enormous amount paid