Finally,we are back home...and after several days I decided and promised myself to write a review on that disgusting place and people who work there!we arrived at this hotel on 20th of July,and we're supposed to stay 9days!i picked up place,because I like cosy little hotels,less noise,very compact etc!It was a family trip of 3 person,2 adults and a kid (7 years)!i picked up tour through Anex tour agency ,which was big mistake (be aware-they don't take any responsibility for their clients,not at all,useless;((((shame!Ok then,after traveling for 8 hours to destination place we were kindly asked to go for breakfast,as our rooms were not ready and we had to wait till 14.00!(that's normal in the hotels check out at 12,check in at 14.00).....so it's like 14 hours of our

journey passed..,we passionately waited....and finally administrator by the reception told us lovely news,that unfortunately there are no rooms for us😡😡😡shock!and it was after they gave us bracelets 6 hours before with room numbers on it!You can imagine our state....stress,tiredness,needed shower...but no one cared!they just said sorry can't help!and then after another 2 hours of struggling they offered a hotel that was miles away in the mountains.Excuse me ,if I wanted to book hotel in the mountain and not by the sea,I am sure I would have picked it while booking...and defiantly for different price!so we refused!Meanwhile some other families arrived ,it was 3 ladies with 2 kids (4 years and 6),who travels 24 hours by the way especially to this "hell place"-and there were also no room for them either!!!!How can you sell rooms ,knowing you don't have free in the hotels!If we were without kids it would have been different ,but not this time!So we stood there5 adults and 3 little kids with no solution and idea what to do!When suddenly 8 people arrived from Poland ,adults ...and what a surprise -for them they had rooms ...😡😡😡!!'I start to complain and record everything on video!!!administration didn't explaine anything!!! They just told me to shut up and stop speaking English,sorry if I didnt mention I am from Ukraine,Kiev!Then after 2 more hours a lovely young Couple from Germany arrived....and they also had their room!!!!!!shockWhat kind of discrimination is that people????behaving worth then to animals to women with kids???Shock!We decided to stay for a night in the hall of the hotel,where the reception was as we had no other choice!we moved the chairs and some kind of plastic sofas for kids at least they can have some sleep!Around midnight someone came to me and said oh listen we can give you one room we have for you ,it's a single room!A single room for a family!!!i went to sea and it was like room in a room number 200 b if I am not mistaken,one single bed ,TV,no ,very hot inside and far at the end of the corridor!disgusting place,and not for 3 people in single bed?!?!I suppose they offered that ,because people kept on arriving in the hotel and saw us just lying there with kids in corridor and that gave the hotel not nice reputation !next morning we got finally the keys from out 2+1 stinky room,can't name it in other way...got our luggage there and retired to the main hall to wait for our tour representative from ANEX tour,in Oder to say our complain and to ask for compensation for this night!while we waited ladies that stayed with us this night asked me to translate ,because they didn't know English ,and to find out on the reception when their rooms will be ready!when I started to translate ,rude man in his 50 s I guess with glasses,unfortunately don't remember his name,started shouting at me:"You got your room ,shut so and get out of here!!!"How is that people?thats called hospitality???And he added if I won't shut my mouse he would call the police!P.s I asked them to call the police just the day before....and they didn't.,and now after we spend night there they started threatening us!ok then call the police!and they did,but after I called the embassy of Ukraine and talked to the consul and the police talked to him ...the police left as there were nothing we did wrong!i showed the policemen all videos I've taken ,how we slept ,how the lady behaved at front desk,how they told us there were no room and meanwhile checked in people from other countries!!!!So after policemen left...lady from the front desk and some kind of other men started black mailing and threatening us to delete all photo and video that was taken ,if not they will chuck us away!i refused,as it's not a private territory ,it's public place and we were residents in this hotel as we had our vouchers !I promised them to write reviews and add this pictures and video!i want to warn other people from their unpleasant holidays!So my review:I DONT RECOMMEND TROPICAL BEACH HOTEL IN ALANIA DUE TO THIS circumstances!!!! I don't recommend to use ANEX TOUR OPERATOR DUE TO USELESS WORK AND BAD ATTITUDE TOWARDS ITS CLIEND!THE PROBLEM WANT SOLVED ,no compensation ,no sorry word!P.s we had to move to another hotel Mc.mahberi ,which was quite nice by the way.....in comparison with tropical beach and what we had to go through (would recommend mc hotels to other people)Thank you ,and sorry if I made you tired with my looooong review..had to express myself)))Have a nice day and great holidays )