Colleagues, good afternoon. My name is Lyubov. I'm a travel agent. My tourists came to the Kamelya Selin Hotel December 24th. They are very unhappy with how they were greeted and accommodated. On the eve of their arrival, I wrote to you asking you to check in as early as possible. My tourists are two older women. And I was worried that they would get very tired after the trip. As a result, it turned out that they were settled only at 3:00 p.m. They say that they saw the reception staff giving other tourists rooms immediately upon arrival. Why there is such a different attitude towards the guests? After my tourists were settled, it turned out that there were no more available rooms in the main building and they were given a room in another building. I understand that my tourists have a standard garden view or garden view/roh room booked, but this does not mean that they should be accommodated in a building that is located far from the main building. And why did the rooms in the main building run out of names for my tourists?
It is impossible to walk from this building to the main building. There's only water around because of the rains. My tourists are very disappointed with the rest and this attitude towards them. I really ask you to sort out the situation and move my tourists to the main building. And please print out my welcome letter for them and arrange, if possible, a compliment. I really want tourists to have only the best vacation experiences.